Privacy & data handling

Policy details

Agentic Visual Pty Ltd (ABN 56 697 691 142) · Effective 2 July 2026

Agentic Visual’s published policy is reproduced below. Contact email updated 8 September 2026: info@avisual.au.

What we collect

Account data — when you use Visual Studio: your name, email, and the content you upload to generate visuals (product images, room photos, drawings, plans).

Website conversations — what you type to the AI Assistant on this site, so it can answer and so we can measure answer quality.

Optional voice input — if you choose the microphone in the website Assistant, your browser records until you stop it and sends the recording to OpenAI’s API for transcription. The returned transcript is shown for your review and is not sent as a message until you choose Send.

Agent conversations run for business clients — when our agents talk with a business’s customers on that business’s channels, we act as a data processor under that business’s instructions. We collect only what the conversation needs — messages, room photos a customer chooses to share, and contact details a customer agrees to share — and hand it to the business the customer was talking with.

How we use it

To deliver the service: generate the visuals you request, answer questions, and — where a customer has agreed to share contact details — pass the conversation context to the business they were talking with. We also use aggregate, de-identified usage data to measure and improve service quality. We do not sell personal information.

Voice input and OpenAI

Voice input is optional. When you use it, we send the recorded audio to OpenAI’s API at api.openai.com to transcribe it with the gpt-transcribe model. OpenAI is a separate service provider; its API data-use, security, retention, and regional-processing terms apply. Our request does not select an Australia or Asia-Pacific OpenAI processing endpoint, so the audio may be processed outside those regions. OpenAI’s current data-controls table lists /v1/audio/transcriptions as having None abuse-monitoring retention. OpenAI’s stated legal and service-protection exceptions, and any application state needed to provide a feature, still apply. Contact info@avisual.au with questions about these provider terms.

Agentic Visual does not retain the raw recording as part of the website conversation record after transcription completes. The transcript is subject to the conversation retention period stated below. Do not use voice input for information you do not want sent to OpenAI.

Where your data lives

Customer content is hosted on Google Cloud infrastructure. For agent services run for businesses in Vietnam, we process consumer conversations and photos in the Asia-Pacific region and support the data-residency and cross-border transfer commitments agreed with each business, including documentation required under Decree 13/2023/ND-CP.

Assistant conversations are also stored on your own device for seven days, then deleted. We use them so the Assistant can pick up where you left off. They stay on your device and are sent to us only as context for messages you send. You can clear them at any time from the Assistant.

How long we keep it

Conversation records are kept for up to 12 months, then deleted.

Assistant conversations stored on your own device are kept for seven days, then deleted. You can clear them at any time from the Assistant.

Room photos shared to generate a visualization are kept only as long as needed to deliver it, unless you ask us to keep them in your account.

Account data is kept while your account is active.

Your rights

You can ask us to access, correct, or delete your personal information at any time. If your conversation was with an agent we run for a business client, we will action the request together with that business, which controls the data.

Contact

Privacy requests and questions: info@avisual.au

Questions before you share material

If your project has confidentiality or data-handling requirements, contact info@avisual.au before supplying it.